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Services Policy

Consultation and Assessment

For all design and decor projects, an initial consultation will be scheduled to discuss the client's vision, requirements, and budget.

A thorough assessment of the space will be conducted to gather essential information and measurements necessary for the design process.

Design Proposal

Based on the consultation and assessment, a detailed design proposal will be provided to the client. It will include a description of the project scope, proposed design concepts, materials, furnishings, estimated costs, and timelines.

The client will have the opportunity to review and provide feedback on the design proposal.

Changes and revisions can be made during this stage to ensure satisfaction and alignment with the client's expectations.

Project Execution

Once the design proposal is approved, the project will proceed to the execution phase. The client will be kept informed about the progress and any significant updates throughout the project timeline.

The client is responsible for timely decisions, approvals, and payments necessary to ensure smooth project execution.

Delays caused by client indecision may result in alterations to project timelines and additional charges.

Payments and Fees

A detailed breakdown of the project cost, including design fees, material costs, and any relevant additional expenses, will be provided to the client in the design proposal.

A deposit or retainer fee may be required before the project commences. The remaining balance will be due on an agreed-upon schedule or upon project completion.

Any additional services or revisions that fall outside the initial project scope may incur additional charges, to be agreed upon by both parties before implementation.

Cancellations and Refunds

If the client decides to cancel the project after the design proposal has been approved, a cancellation fee may be applicable, considering the design work already completed and any non-refundable expenses incurred.

Refunds for canceled projects or dissatisfaction with the final outcome will be handled on a case-by-case basis, taking into account the work completed, expenses incurred, and the terms agreed upon in the contract.

Communication and Collaboration

Effective communication between the client and the design team is crucial for a successful project. Prompt responses, clear instructions, and active engagement in the design process are encouraged.

Design recommendations and decisions should be based on knowledge and expertise. The client's preferences and requirements will be considered, while ensuring that the proposed design adheres to industry standards and safety regulations.

Intellectual Property

The design and decor services provided by our team are copyrighted and remain the intellectual property of the design company.

The client will have the right to use and enjoy the design for their intended purpose, but reproduction or distribution without permission is prohibited.

Confidentiality

All client information, including design ideas, financial details, and project discussions, will be treated with the utmost confidentiality. Any sharing of client information will only be done with the client's explicit consent or as required by law.

These policies are intended to provide transparency, ensure effective communication, and maintain professional standards throughout the design and decor services. They serve as a foundation for a mutual understanding between the client and the design company to create a successful and satisfactory project experience.